Poaetry™ is owned and operated by Sichuan Dilüxin Technology Co., Ltd., which operates poaetry.com. Our owner is Wang Fayong. Full business and contact information appears below.

We offer everyday household goods, including kitchen and sink accessories, home organization items and laundry essentials. Please refer to the individual product page for specifications and package contents.

Lighting, screen settings and natural material variations can affect appearance. Wood, bamboo, cork and wool may show minor differences in grain, texture or shade. This does not excuse damage, defects or a materially inaccurate description.

No blanket claim applies to our whole collection. Such attributes apply only when expressly stated and supported on the relevant product page.

Follow the item-specific instructions. Do not assume that every product is dishwasher-safe, microwave-safe, heat-resistant or suitable for direct food contact. For washing bags and dryer balls, follow both the product instructions and your appliance guidance.

Orders are typically processed within 2–4 business days after payment confirmation and any necessary verification. Busy periods may require up to 5 business days. Any separately applicable production time will be disclosed before purchase.

Estimated standard delivery to supported U.S. destinations is 10–15 business days after dispatch. Processing time is additional. Customs, weather and carrier disruptions may affect transit time.

Available shipping methods and charges are calculated and displayed at checkout before payment. No blanket free-shipping offer applies unless expressly shown for your order.

Orders may be fulfilled from our own or partner facilities depending on inventory and destination, including facilities outside the United States. We do not promise U.S.-local dispatch for every order.

Once the order is dispatched and tracking becomes available, we send shipping confirmation to your checkout email. Carrier scans may take time to appear. Items may ship separately and have different tracking numbers.

Use the tracking link in your shipping confirmation. If you cannot locate it, tracking stops updating for an extended period or delivery exceeds the estimate, email service@poaetry.com with your order number. We will investigate with the carrier or fulfillment partner.

Check the delivery address, safe places, building reception and household members, then contact us. A “Delivered” scan does not automatically end our review of your claim.

Contact us as soon as possible. Changes or cancellation are available while the order has not entered fulfillment and can still be stopped. No cancellation fee applies to a successfully canceled order before fulfillment. Once fulfillment has begun, we may be unable to stop shipment; eligible returns remain available.

The currently available methods appear at checkout. The final order total and applicable checkout currency are displayed before payment. See our Payment & Security page for payment assistance.

Request a return for an eligible item within 30 calendar days after delivery. Preference-based returns must be unused, unwashed and in original condition with the original packaging and included components.

Email service@poaetry.com with your order number, item, reason and relevant photos where available. We will review the request and provide return instructions and the appropriate address.

Use the address supplied by our support team after approval. Do not automatically send merchandise to the registered business address. We will identify the return destination so you can understand the shipping cost.

Customers pay return shipping for preference-based returns. For confirmed damage, defects, incorrect items, missing items or material description differences attributable to us, we provide an appropriate solution at no additional cost. No restocking fee applies to an approved return.

Contact us promptly. Reporting within 7 calendar days helps investigation but does not remove applicable consumer rights. We may request reasonable photos or other information and will arrange a suitable replacement, refund or return solution.

For returned items, we inspect the return and notify you of the decision. Approved refunds are issued to the original payment method within 5–10 business days after approval. Your bank may need additional posting time. Refunds required for unshipped or delayed orders are issued promptly within applicable legal deadlines.